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The CallCenterStore is a division of PTel Inc..who has been providing provides products for maximizing and
managing call center resources since 1993. Products that improve efficiencies, enhance productivity, and positively
impact the bottom line.
The company is a privately held corporation headquartered in Northern California. The management team has in
excess of 35+ years combined telecommunications experience. While the management teams has a wide range of
experience in the call center industry with the various switching platforms, the company is one of the few resources
in the U.S. with Central Office (Centrex) ACD expertise.
We realize it is not only technology that client’s purchase, it is solutions and long term relationships. Therefore, our
company mission is to work with clients to ensure that their technology investments have tangible benefits. In order
for PTel to succeed, our clients must succeed first.
In 1999 the company instituted a hosted Centrex ACD/MIS service for the State of California. This enabled the
agencies to have all of the features of the VU-ACD/100 MIS to provide real-time stats, performance metrics and
reporting capability at a fraction of the cost of owning the system. Since the inception there are now 20 plus
agencies, and 500 plus agents utilizing this service.
PTel is featured on the CalNet contract as a Joint Marketing partner of AT&T to provide call center solutions for all
California state agencies. And for those agencies that need to fulfill mandates for working with small business, the
company is a Certified Small Business Enterprise.
The company has formed strong alliances and partnerships with manufacturers that share our vision of providing
leading edge technology and excellent service. PTel’s commitment to excellence has gained the trust and respect of
numerous entities as call center experts, such as:
AT&T
City & County of Los Angeles
State of California (20+ agencies)
UCLA
UC Davis
Wells Fargo Bank
San Joaquin Hospital
NY Poison Control
Port of Los Angeles
Embark
Chicago Transit Authority
managing call center resources since 1993. Products that improve efficiencies, enhance productivity, and positively
impact the bottom line.
The company is a privately held corporation headquartered in Northern California. The management team has in
excess of 35+ years combined telecommunications experience. While the management teams has a wide range of
experience in the call center industry with the various switching platforms, the company is one of the few resources
in the U.S. with Central Office (Centrex) ACD expertise.
We realize it is not only technology that client’s purchase, it is solutions and long term relationships. Therefore, our
company mission is to work with clients to ensure that their technology investments have tangible benefits. In order
for PTel to succeed, our clients must succeed first.
In 1999 the company instituted a hosted Centrex ACD/MIS service for the State of California. This enabled the
agencies to have all of the features of the VU-ACD/100 MIS to provide real-time stats, performance metrics and
reporting capability at a fraction of the cost of owning the system. Since the inception there are now 20 plus
agencies, and 500 plus agents utilizing this service.
PTel is featured on the CalNet contract as a Joint Marketing partner of AT&T to provide call center solutions for all
California state agencies. And for those agencies that need to fulfill mandates for working with small business, the
company is a Certified Small Business Enterprise.
The company has formed strong alliances and partnerships with manufacturers that share our vision of providing
leading edge technology and excellent service. PTel’s commitment to excellence has gained the trust and respect of
numerous entities as call center experts, such as:
AT&T
City & County of Los Angeles
State of California (20+ agencies)
UCLA
UC Davis
Wells Fargo Bank
San Joaquin Hospital
NY Poison Control
Port of Los Angeles
Embark
Chicago Transit Authority
CallCenterStore.com