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Encore from Wygant Scientific is a powerful voice/data call recording, logging and management system. With Encore in your call
center you will be able to monitor, log, review, retrieve, evaluate, organize and catalog voice and data in a simple to use Windows
XP Pro Server environment. The Windows XP Pro server (Windows 2003 Server is optional) is the central control for the entire
system. CenterPlus adds integrated monitoring, evaluation, reporting and coaching tools. Encore Response and Encore Audition
add inbound and outbound voice applications for play back, live access, voice response, conferencing and notification. All Encore
applications work together seamlessly in a single server.
Encore provides instant access to voice and data through any number of secured stations. Tagging each recorded segment with
key words or codes and providing an icon-based user interface makes browsing and retrieval as fast as a keystroke or mouse
click. Whether your primary use is agent monitoring and training, order verification, archiving or all three, Encore gives you the
flexibility of real-time monitoring, selective review via browser, and digital storage with fast, random-access playback.
Encore uses a Windows graphical format and web browser and the system is extremely easy to learn and use. Make on-screen
selections with just a point and click. Play back voice selections or monitor live calls on any Windows PC. Encore is easy to
configure for single-site call centers, and can be expanded for multiple sites with all data archived centrally and accessed via LAN,
WAN, or Internet connections.
Capture entire conversations or selected segments. Organizations requiring real-time order verification can review calls and
on-screen data simultaneously, making data corrections as they listen. Because the system is not host specific, it works with any
database management program. Archive storage choices include DVD, CD-ROM or digital tape.
Encore is available in two sizes: Enterprise and Small Business. Small Business is the base Encore system, scaled to fit smaller
operations. For large more demanding contact center and public safety applications, Encore Enterprise offers the same features
as Small Business plus the unlimited expandability and functionality needed in larger organizations. Click here to compare the
features and decide which Encore is best suited to your needs.
Call us to discuss your application and to get a quote at 800-647-7001 or email: sales@ptelinc.com
Download Brochures
Encore Enterprise
Center Plus
Encore VOIP
Encore Technical Specs
Encore & CenterPlus are Trademarks of Wygant Scientific.
center you will be able to monitor, log, review, retrieve, evaluate, organize and catalog voice and data in a simple to use Windows
XP Pro Server environment. The Windows XP Pro server (Windows 2003 Server is optional) is the central control for the entire
system. CenterPlus adds integrated monitoring, evaluation, reporting and coaching tools. Encore Response and Encore Audition
add inbound and outbound voice applications for play back, live access, voice response, conferencing and notification. All Encore
applications work together seamlessly in a single server.
Encore provides instant access to voice and data through any number of secured stations. Tagging each recorded segment with
key words or codes and providing an icon-based user interface makes browsing and retrieval as fast as a keystroke or mouse
click. Whether your primary use is agent monitoring and training, order verification, archiving or all three, Encore gives you the
flexibility of real-time monitoring, selective review via browser, and digital storage with fast, random-access playback.
Encore uses a Windows graphical format and web browser and the system is extremely easy to learn and use. Make on-screen
selections with just a point and click. Play back voice selections or monitor live calls on any Windows PC. Encore is easy to
configure for single-site call centers, and can be expanded for multiple sites with all data archived centrally and accessed via LAN,
WAN, or Internet connections.
Capture entire conversations or selected segments. Organizations requiring real-time order verification can review calls and
on-screen data simultaneously, making data corrections as they listen. Because the system is not host specific, it works with any
database management program. Archive storage choices include DVD, CD-ROM or digital tape.
Encore is available in two sizes: Enterprise and Small Business. Small Business is the base Encore system, scaled to fit smaller
operations. For large more demanding contact center and public safety applications, Encore Enterprise offers the same features
as Small Business plus the unlimited expandability and functionality needed in larger organizations. Click here to compare the
features and decide which Encore is best suited to your needs.
Call us to discuss your application and to get a quote at 800-647-7001 or email: sales@ptelinc.com
Download Brochures
Encore Enterprise
Center Plus
Encore VOIP
Encore Technical Specs
Encore & CenterPlus are Trademarks of Wygant Scientific.
| Encore Digital Recorder Solution for Call Centers |