Call Center Agent Scheduling Software Workforce Management Software

CallCenterStore.com
div. PTel Inc.
P.O. Box 471. Monterey, CA. 93942 USA
Phone: 800-647-7640 Fax: 831-657-9850
Email: info@callcenterstore.com

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	AgentTime Scheduler & Forecasting Software An Affordable Workforce Management Solution

		Portage Communications' workforce management software products are the most affordable and flexible software tools available for managing your small to medium sized inbound call center. Design and maintain your call center for optimum agent productivity and ideal customer service levels with our easy-to-use call center management software. AgentTime includes Call Center Designer and SimACD staffing to create agent schedules. • Forecasts staffing • Incorporates shifts, non-phone work • Takes into account agent preferences • Allows easy changes to agents schedule • Want-if scenarios • Print schedules or format into HTML for viewing on a website An intuitive user interface allows the call center manager to create optimum weekly schedules, and to easily modify them based on day to day changes in operations. A key goal in the design of AgentTime has been to make sure the user is not locked into blindly accepting any given schedule created by the system. Modification of shifts, breaks, lunches and other activities can be made on demand to immediately see the effects on required versus scheduled agents for all time periods of the workday. Included with the software is the Agent Schedule Publishing Tool for printing schedules. These schedules can be e-mailed to agents or posted on an internal website for agents to view. The software requires no special training or complex installation and maintenance costs. Call Center Designer™ gives you the ability to plan the number of people and inbound lines needed for any call center volume and service level. Input call volumes, average call lengths, service level goals and call center costs. Call Center Designer shows how many staffed agents and inbound lines are needed for each time period of the workday. SimACD™ is an add-on module to Call Center Designer. Test and try out different number of agents and inbound in a computer simulated ACD before actually implementing them in the call center. SimACD compresses a day’s worth of call traffic into a short period of time by representing each second of a day with a few microseconds of computer time. Refer here for frequently asked questions. Agent Time Scheduler Includes all three modules, Call Center Designer and SimACD. Licenses are available in the following increments:

Order process: Credit Cards, Purchase Orders. Fax orders 831-658-9850 or email to
sales@callcenterstore.com

For more information or a demo, email sales@callcenterstore.com or call 1-800-647-7640 and ask for Linda
Hogan.

Included with every
order, a copy of
Call Center
Forecasting &
Scheduling
The Best of Call
Center Management
Review