|
ICMI's Call Center Management Dictionary is a
practical, comprehensive reference for customer
contact professionals. This essential resource covers
a host of subjects, including, but not limited to,
measurements, objectives, reporting, analysis,
forecasting, planning, monitoring, coaching, quality,
performance, improvement, human resources,
training, customer behavior, marketing, technologies,
budgeting, finance, strategy, industry acronyms, and
more!
Accurate and easy to use, ICMI’s Call Center
Management Dictionary is designed to cut through the
clutter and confusion in today's terminology, so that
you can communicate more effectively, improve
customer services and make better decisions that will
help build your career. 1072 acronyms and terms, 41
graphs and tables.
|
|
|
|
|
