Call Center Sample Monitoring Forms An important part of any successful call monitoring program is the actual form used to evaluate agents. $49.95
Recruiting and New Hire Training The highest hurdle that stands before most call center managers today is the shortage of qualified agents. $16.95
Motivation and Compensation This topical book concentrates on the four key factors for building a positive, morale-boosting, growth-oriented call center environment $16.95
Call Center Technology Demystified The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy $39.95
Driving Peak Sales Performance in Call Centers Learn how to discover and unlock the “hidden opportunities” for additional revenue that are currently residing in your call center $39.95
CRM Handbook & Study Guide This handbook is part three of a comprehensive, four-part series on call center $199.00
Call Center Leadership & Business Management Handbook & Study Guide This handbook is part four of a comprehensive, four-part series on call center $199.00
Call Center People Management Handbook & Study GuideThis handbook/study guide is part one of a comprehensive, four-part series on call center management $199.00
Agent Turnover & Retention This collection of articles filled with ideas, information and tools will help develop processes to retain your best agents. $16.95