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Call Center Management on Fast
Forward Succeeding in Today’s
Dynamic Customer Contact
Environment $27.95
Forward Succeeding in Today’s
Dynamic Customer Contact
Environment $27.95
Call Center Forecasting
and Scheduling
$16.95
and Scheduling
$16.95
Wake Up Your Call Center
$59.95
$59.95
Call Center Sample Monitoring Forms
An important part of any successful call
monitoring program is the actual form used to
evaluate agents.
$49.95
An important part of any successful call
monitoring program is the actual form used to
evaluate agents.
$49.95
Recruiting and New Hire Training
The highest hurdle that stands before
most call center managers today is the
shortage of qualified agents. $16.95
The highest hurdle that stands before
most call center managers today is the
shortage of qualified agents. $16.95
Motivation and Compensation
This topical book concentrates on the four
key factors for building a positive,
morale-boosting, growth-oriented call
center environment $16.95
This topical book concentrates on the four
key factors for building a positive,
morale-boosting, growth-oriented call
center environment $16.95
Call Center Technology
Demystified The No-Nonsense
Guide to Bridging Customer Contact
Technology, Operations and Strategy
$39.95
Demystified The No-Nonsense
Guide to Bridging Customer Contact
Technology, Operations and Strategy
$39.95
Driving Peak Sales Performance in Call
Centers Learn how to discover and unlock the
“hidden opportunities” for additional revenue
that are currently residing in your call center
$39.95
Centers Learn how to discover and unlock the
“hidden opportunities” for additional revenue
that are currently residing in your call center
$39.95
CRM Handbook & Study Guide
This handbook is part three of a comprehensive,
four-part series on call center $199.00
This handbook is part three of a comprehensive,
four-part series on call center $199.00
Call Center Leadership &
Business Management Handbook &
Study Guide This handbook is part four of a
comprehensive, four-part series on call center
$199.00
Business Management Handbook &
Study Guide This handbook is part four of a
comprehensive, four-part series on call center
$199.00
Call Center Operations Management
Handbook & Study Guide This handbook is
part two of comprehensive four-part series on call
center management $199.00
Handbook & Study Guide This handbook is
part two of comprehensive four-part series on call
center management $199.00
Call Center People Management
Handbook & Study Guide This
handbook/study guide is part one of a
comprehensive, four-part series on call center
management $199.00
Handbook & Study Guide This
handbook/study guide is part one of a
comprehensive, four-part series on call center
management $199.00
Call Center Management
Dictionary - A practical,
comprehensive reference for customer
contact professionals $16.95
Dictionary - A practical,
comprehensive reference for customer
contact professionals $16.95
Agent Turnover & Retention
This collection of articles filled with ideas,
information and tools will help develop processes
to retain your best agents. $16.95
This collection of articles filled with ideas,
information and tools will help develop processes
to retain your best agents. $16.95