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Call Center Single Line Recorder
Record telephone conversations
digitally to a PC, network hard
drive or notebook
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The Konexx USB Phone 2 PC Call Center recorder is a low cost solution for recording calls
in a call center either for training, quality monitoring, security, or order verification. Record
telephone conversations digitally on a PC and file the recording on your network for later
retrieval and playback. Flexible software program operates in three modes specifically
designed for call center applications. High quality sound recording ensures both sides of the
conversation are recorded clearly.
Features:
- USB Phone 2 PC hardware and software easily installs on an individual PC or
notebook.
- Three modes. Administrators or supervisors can switch between or set modes by
using a special password.
Supervisor Mode - gives the user complete control of all recording features (record,
start/stop, pause, file location, etc.)
Agent-On Demand Mode - enables agents to start/stop and pause recordings. Only
the required portions of calls are recorded. Files are automatically saved to a drive
location determined by a supervisor.
Agent-Logger Mode - voice activated mode that automatically records and files all
conversations. Settings and features are invisible to agents.
- No external power source needed. USB Phone 2 PC recorder gets its power from the
- Easily switch from recording phone conversation to recording from the
supplied external microphone.
- Auto file naming feature allows you to save files with prefixes and/or date/time
as the file name automatically.
- Supervisors can select on-demand or voice activated recording.
- Voice activation feature starts recording when it senses voices on the
- Bookmarks can be inserted during recording/playback for easy access to important
points of the conversation.
- Add an annotation at the beginning or end of a recorded file.
- Includes an external microphone for easy dictation, meetings and interview
- Enables audio files to be played through the telephone set.
- Great organizational tool that saves your conversations in folders and
directories on your PC just like your Word and Excel files.
- Enables audio files to be played through the telephone set to parties at the
- "Announcement Manager" feature allows playing of prerecorded messages to called
parties, even while recording.
- No computer sound card needed. The USB Phone 2 PC interface is the sound
Click here for a description of the specifications and installation diagram.
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