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| Agent Scheduler Software |
The Scheduler takes the number of required agents output from either Day Planner or SIM
ACD and creates agent schedules based on shift definitions, agent profiles and priorities that
you specify.
Defining shifts is easy - you simply click on the color buttons at the top of the screen and then
click on single or multiple quarter hour periods in a row or table. Shifts can start and stop at
anytime within the workday. A number of basic phone shifts are defined that have staggered
break and lunch times so that the scheduling algorithm will pick the optimum shift for each
agent among those available, and will put the break or lunch in the optimal time period based
on the staffing requirements.
ACD and creates agent schedules based on shift definitions, agent profiles and priorities that
you specify.
Defining shifts is easy - you simply click on the color buttons at the top of the screen and then
click on single or multiple quarter hour periods in a row or table. Shifts can start and stop at
anytime within the workday. A number of basic phone shifts are defined that have staggered
break and lunch times so that the scheduling algorithm will pick the optimum shift for each
agent among those available, and will put the break or lunch in the optimal time period based
on the staffing requirements.
Once the shifts are defined, a list of available agents to work these shifts is defined. Each agent is given a list of shifts
they are available for in order of their preference, or in the order you want them to be available. The next step is to create
the schedule for the day by assigning the agents. A set of rows at the top of each schedule lets you see a summary of how
optimized the agents are based on the call center requirements. You can then manually make any changes based on the
staffing requirements.
they are available for in order of their preference, or in the order you want them to be available. The next step is to create
the schedule for the day by assigning the agents. A set of rows at the top of each schedule lets you see a summary of how
optimized the agents are based on the call center requirements. You can then manually make any changes based on the
staffing requirements.
You can use any daily schedule and copy to each day of the week, and then make any modifications manually to reflect
any staff changes. The Publishing Tool will let you print the schedules for each agent or publish them in an HTML
format so agents and managers can view the schedules in a web browser. Within each module there are also graphs
which show a visual of the staffing and scheduling.
Click here for a Overview of the Product - Power Point Presentation
For more information or a demo, email sales@callcenterstore.com or
call 1-866.580.5577 ask for Linda Hogan
any staff changes. The Publishing Tool will let you print the schedules for each agent or publish them in an HTML
format so agents and managers can view the schedules in a web browser. Within each module there are also graphs
which show a visual of the staffing and scheduling.
Click here for a Overview of the Product - Power Point Presentation
For more information or a demo, email sales@callcenterstore.com or
call 1-866.580.5577 ask for Linda Hogan
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